Why do I see "No valid license" on a particular version in the Customer Portal?

There can be two reasons why you can see "No valid license" in the CloverDX Customer Portal:

1. Your license has expired. If you have had a time-limited license (e.g. trial license or DXU/Subscription), your license may have expired. Please contact your account representative or sales@cloverdx.com to extend the expiration.
2. You don't have active annual maintenance yet you're trying to download a version that's newer than you're eligible to. If you or your license administrator has not renewed the annual maintenance (DXU subscription), you're only allowed to download versions of CloverDX that had been released prior to the end of your maintenance/subscription term. In such, you'll see "No valid license" for the most recent versions. Please contact sales@cloverdx.com to extend or renew your maintenance/subsription.

Get a new license key every time you upgrade

Please note, that when you upgrade, you must always get a license key that corresponds to the new version. License keys unlock versions they're issued for and all prior versions. You can get a fresh key for the most recent version when you have active CloverDX maintenance. Please contact sales@cloverdx.com to extend or renew your CloverDX maintenance.