There can be two reasons why you can see "No valid license" in the CloverDX Customer Portal:
- Your license has expired. If you have had a time-limited license (e.g. trial license or DXU/Subscription), your license may have expired. Please contact your account representative or email@example.com to extend the expiration.
- You don't have an active annual maintenance yet you're trying to download a version that's newer than you're eligible to. If you or your license administrator has not renewed the annual CloverCARE maintenance, you're only allowed to download versions of CloverDX that had been released prior to the end of your CloverCARE maintenance term. In such you'll see "No valid license" for the most recent versions. Please contact firstname.lastname@example.org to extend or renew your CloverCARE maintenance.
Get a new license key every time you upgrade
Please note, that when you upgrade, you must always get a license key that corresponds to the new version. License keys unlock versions they're issued for and all prior versions. You can get a fresh key for the most recent version when you have an active CloverCARE maintenance. Please contact email@example.com to extend or renew your CloverCARE maintenance.