Customer Portal

Graph hanging after short period

Comments 2

  • Avatar
    admin
    0
    Comment actions Permalink
    Dear Matt,

    I have taken a look at you graph and cannot see anything obviously wrong. Version 2.9.7 is unsupported for long time; so it is well possible that this issue was fixed. Because I do not have your database I cannot prove that. Maybe you can download trial version of 3.4.1 and check by yourself.

    Also, you have 5 components in phase 4 - so it is not obvious which one hangs. I would recommend to change phases in a way that all components of current phase 4 will run in own subsequent phase. So DbInputTable in phase 4, Dedup in phase 5, DbJoin in phase 6, ... By this approach you will find problematic component. Or maybe problem will disappear. I would also take a look whether your database connection is set to be thread safe (second page of connection wizard).

    Please let me know if you have further questions.
  • Avatar
    mattr
    0
    Comment actions Permalink
    Hi Jaroslav,

    Belated thanks for your reply. I have changed the graph so that each component is in a separate phase, and since then we have not had any hanging issues.

    Thanks,
    Matt.

Please sign in to leave a comment.