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Subject
- Brief, yet highly specific subject lines help us quickly route your ticket to the best suited expert.
Description
- Describe steps to reproduce the issue.
- Are you working on a local or remote (Server) project?
- Ideally, use proper technical terminology and naming to avoid confusion.
- Provide us with details about your environment – CloverDX version, application server type and version, Java version, OS type, version of 3rd party applications that might relate to the issue, etc.
Priority
- Urgent: Production system outage, a severe preventing production workflows, critical security issue
- High: Core functionality impaired in production or significant performance degradation, high-security issue
- Normal: Moderate impact on usage but product remains functional, non-production outage impacting critical milestone, issues discovered in design development or upgrade process
- Low: Minor, cosmetic, or documentation-related issues and enhancement request
Attachment
- For Server issues, consider sending us the “Support Package” using Configuration → System Info → Support Package (read more)
- If possible, attach a runnable example graph/jobflow exhibiting the issue.
- Attach any log file (job, Server) pertaining to the issue.
- Zip multiple files if needed.