First, we apologize if we're not responding quickly enough to resolve your inquiry or issue. We know your time is precious so we work through the issue first and strive to give you a useful, actionable resolution with our initial response. Depending on the extent of the issue, that might take a bit of time (typically under a business day).
However, we understand that sometime circumstances change, deadlines move or you just are running out of patience. Here's a few things you can do:
- Simply follow up on the original email to firstname.lastname@example.org and ask about when you should expect the full answer or explain the time frame when you need a resolution.
- Set ticket priority to High or Urgent (manage open tickets in Customer Portal). Urgent priority tickets are reserved for major loss of critical functionality in production environments, High priority for major roadblocks before go-live, etc.
- Contact your CloverDX account manager or sales representative