First, we apologize if we're not responding quickly enough to resolve your inquiry or issue. We know your time is precious so we work through the issue first and strive to give you a useful, actionable resolution with our initial response. Depending on the extent of the issue, that might take a bit of time (typically under a business day).
However, we understand that sometimes circumstances change, deadlines move or you are just running out of patience. Here are a few things you can do:
- Simply follow up on the original email to firstname.lastname@example.org and ask about when you should expect the full answer or explain the time frame when you need a resolution. Ask the CloverDX support to change the ticket severity to High or Urgent and explain why.
- Review the ticket to whether you have provided enough information and eventually update the ticket with additional details (read more)
- Contact your CloverDX account manager via email or using the "Contact account manager" button in the "Your account manager" info box on the right side of the home page in the Customer Portal (this function will get you to a contact form).