To expedite resolution, please provide as much relevant information as possible when contacting our Support team. By sharing additional details and log files, you can help us identify and address the root cause of the problem more efficiently.

Please provide the additional information below:

• Project location: Is the issue occurring in a local Designer project or a remote Server project?
• Reproducible example: Attach a runnable graph that demonstrates the error, along with any necessary files (connection files, metadata files, custom JAR files). Please remove or obfuscate sensitive information like passwords.
• Frequency: Does the issue occur once, regularly, or intermittently?
• Recent changes: Have there been any recent changes to your system or environment? (Any system updates, configuration changes, etc.).
• Steps to reproduce: Describe the steps that lead to the issue.
• Current version: Provide the current version of your CloverDX products. 
• Previous versions: Did the issue occur in earlier versions of CloverDX?
• Hardware configuration: Provide the number of CPU cores and memory on the server (or your local machine in case of issues in local projects or issues with the Designer itself).
• In case of upgrade issues:
  • What was the version you were upgrading from?
  • Steps you took to upgrade the environment (simple replacing of the clover.war file, cloud deployment, did you use our standard Docker image, etc.)
  • Provide the system database vendor and version and the used JDBC driver version. 

Log files:

• Designer-related issues or issues in local projects: Please attach all Designer log files.
• Server-related Issues or issues in server projects: Please attach a Support package. The Support package includes CloverDX Server and application server log files and other additional information that is invaluable for further research. For more information on the Support package and how to download it, refer to our documentation.

The more information you provide, the faster we can assist you in finding a solution.