Managing license keys and accounts
Renew or upgrade your license, update your account, etc.
- I want to change my login email address. I need to add or remove user under our account. How?
- I need to add/remove/update users who have access to licenses or can submit/review tickets.
- I forgot my password and want to recover it.
- I want to change my password.
- Why do I see "No valid license" on a particular version in the Customer Portal?
- How do licenses work? What should I do to renew after I pay maintenance?
- What are RETIRED and EOL (End-Of-Life) versions?
- User X is a part of my team but cannot see our licenses/tickets. Why?
- How can I assign my license to someone else?
- I cannot log in, yet I’m convinced I have the right log in details.
- I completely lost access (I don’t have old emails, forgot my login). What do I do?
- My license is about to expire, what should I do?
- I want to buy a new license. What should I do?
- I forgot to pay / I paid after the due date / I don’t want to renew the maintenance. What happens? Are my licenses blocked?
- What is Maintenance and why is it saying "terminated"?