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  1. CloverCARE Support
  2. Managing license keys and accounts
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Managing license keys and accounts

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Renew or upgrade your license, update your account, etc.

  • How do I update my company information?
  • I want to change my login email address.
  • I need to add/remove/update users who have access to licenses or can submit/review tickets.
  • I need to add or remove a user. Can I remove myself?
  • I forgot my password and want to recover it.
  • I want to change my password.
  • Why do I see "No valid license" in a particular version?
  • How do licenses work? What should I do to renew after I pay maintenance?
  • What are RETIRED and EOL (End-Of-Life) versions?
  • User X is a part of my team but cannot see our licenses/tickets. Why?
  • How can I assign my license to someone else?
  • I cannot log in, yet I’m convinced I have the right log in details.
  • I completely lost access (I don’t have old emails, forgot my login). What do I do?
  • My license is about to expire, what should I do?
  • I want to buy a new license. What should I do?
  • I forgot to pay / I paid after the due date / I don’t want to renew the maintenance. What happens? Are my licenses blocked?
  • What is Maintenance and why is it saying "terminated"?
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