General
Customer Portal & license administration
- What is my Customer Portal profile for?
- Resolving Customer Portal login issues
- I want to change my Customer Portal password
- How do I allocate DX units to licenses?
- What are Professional Services and how to use them?
- Why can't I see any licenses or can't see a specific license I am looking for?
Product download & activation
Getting help & support
- I am new to CloverDX. Where can I find training materials, tutorials and information?
- How to create, view, share, and respond to support tickets
- What do I need to supply to Support in order to speed up the response?
- How to successfully upgrade from version X to version Y (possibly across multiple intermediates)?
- How do I escalate a ticket?
- How do I know if the bug I reported is fixed?
Solutions to known issues
- Error “ERROR XBM0H: Directory /databases/cloverDb103 cannot be created.” in catalina.out after CloverDX Server upgrade to version 6.5.x on Linux OS
- [UPDATED] JNDI issues in Tomcat 9.0.93
- Microsoft SQL JDBC driver now enforces encryption by default
- “Data Manager User Limit Exceeded” error in Server Console notification bar (since CloverDX 6.5.0)
- A new way to open CloverDX Designer on macOS 15 Sequoia
- CloverDX Designer support on macOS 13 (Ventura) with Intel CPUs
Security announcements
- Security advisory August 2024
- Security advisory April 2023
- Security advisories
- Resolving SFTP connection issue by re-enabling SSH-rsa
- Security advisory November 2022 – Text4Shell
- Security advisory November 2022 – OpenSSL